Customer Service

If you have questions about Pure Love Pet Co products or need assistance with your order, please contact our friendly Customer Service team. They are available to assist you by phone or email.

Email: fetch@purelovepetco.com 

Phone: 614-233-1652

Hours: Monday through Friday, 9 a.m. to 5 p.m. ET, excluding major holidays (listed below). 

Our office is closed on the following holidays:

  • New Year's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Christmas Eve
  • Christmas Day
  • New Year's Eve